Help and contact

Support

Help with account, access, privacy, and using Troke Kids.

If you have a question about routine, account, subscription, privacy, or cannot complete the in-app deletion flow, this is the right place to start.

Email

Official channel for questions about account, privacy, subscription, security, LGPD-related requests, and app access issues.

Contact support

Help Center

See the frequently asked questions prepared to answer the most common questions.

Open FAQ

Talk to the team

Support by email

Troke Kids support happens by email. Use this channel for privacy, security, LGPD-related requests, subscriptions, and exceptional cases. When you can access the app, account deletion starts in the adult area of the product.

Support email

[email protected]

What to expect when you reach out

Replies happen through the same email thread used to contact us.
For account-related cases, using the email registered in the app helps validation.
Privacy, LGPD, security, or access issues may require additional ownership confirmation.
Do not send documents, photos, or sensitive data that were not requested; describe the issue with the minimum necessary detail.

Other useful paths

Safety

See how PIN, the adult area, and parental supervision appear in the product.

See safety

Privacy

Read the official policy to understand data handling and service boundaries.

Read privacy

Delete account

The deletion page shows where to start the self-service flow in the app and what impact it can have on the family.

See the deletion flow